Alumni and Caregiver Privacy Policy
This Alumni and Caregiver Privacy Policy applies to warriors and their caregivers who register with WWP to receive the benefits of Wounded Warrior Project’s programs and services. If you register for our programs and services, rest assured that we use industry-standard safeguards to protect your data, including firewalls, physical safeguards, and encryption.
This policy describes how Wounded Warrior Project protects information that warriors and their caregivers provide in conjunction with their registration with WWP, and applies regardless of whether the registration occurred online, over the phone, or in person. Throughout this privacy policy, or the “policy,” warriors and their caregivers who register for WWP’s programs and services may be referred to as “Alumni,” “Caregivers,” or simply “you.”
This policy may supplement the General User Privacy Policy (above), which covers all users of the WWP website. Although this policy is intended to complement that General User Privacy Policy, this policy applies specifically to information you provide us in conjunction with your registration or your status as an Alumni or Caregiver. This policy also supplements the Donor Privacy Policy (below), which applies to any information you provide in conjunction with a donation to WWP. For example, if you navigate to a donation page on our website and make a contribution to WWP, the information you provide during your donation will be stored in accordance with the Donor Privacy Policy. If you navigate to the registration page and register as an Alumni, that data will be used in accordance with this policy. If you provide us additional information relating to your participation in our programs and services, that information will also be governed by this policy.
It is our goal that you fully understand how we collect information, how we use that information, and the steps we take to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us at wwplegal@woundedwarriorproject.org.
What type of information does WWP collect?
Prior to WWP collecting information from you as an Alumni or Family support member, some U.S. state laws require that you opt in to providing WWP with certain “sensitive” information. Although not always collected by WWP, sensitive information may include racial or ethnic origin, a mental or physical health condition or diagnosis, citizenship or citizenship status.
Depending on whether you are an Alumni or Family Support member, WWP may collect or request different information from you.
Alumni: As an Alumni, you will be asked for your service information, such as your branch, rank, and service dates. We will also ask for your contact information, such as name, email address, telephone number, and mailing address.
Pursuant to applicable state law, and upon obtaining the proper opt-ins (if applicable), we will also ask other identifying information, such as date of birth, gender, and type and location of your injury. Lastly, we’ll ask you for eligibility documentation. This may include a DD214, VA ratings decision, enlisted record brief or officer record brief, medical evaluation board or physical evaluation board, current unit orders to a warrior transition unit or battalion, line of duty documentation, or Purple Heart orders or citation.
Once you are registered as an Alumni, depending on your level of involvement with our services, we may ask you for additional information. This may include questions about your individual hobbies and interests, benefits claims details, basic financial information, basic physical and mental fitness details, and other information that may be relevant to the particular program or service you are interested in.
Family Support: Pursuant to applicable state law, and upon obtaining proper opt-ins (if applicable), when you register as a Family Support member, you will be asked for your relationship status with an eligible warrior (e.g., whether you are related to or supporting a veteran who served in the military on or after September 11, 2001). We’ll ask for information about the warrior you support, including name and service details, such as branch, rank, and service dates.
We will also ask you for your contact information, such as name, email address, telephone number, and mailing address, as well as other identifying information like date of birth and gender.
Lastly, we will ask you for eligibility documentation of the warrior you support. This may include a DD214, VA ratings decision, enlisted record brief or officer record brief, medical evaluation board or physical evaluation board, current unit orders to a warrior transition unit or battalion, line-of-duty documentation, or Purple Heart orders or citation.
Once you are registered as a Family Support member, depending on your level of involvement with our services, we may ask you for additional information. This may include questions about your individual hobbies and interests, benefits claims details, basic financial information, basic physical and mental fitness details, and other information that may be relevant to the particular program or service you are interested in.
Whether you attempt to register as an Alumni or Family Support member, in certain circumstances, WWP may gather information about you from publicly available resources like public records and social media.
When does WWP collect this information?
We collect your contact information and service details when you register for WWP’s programs and services. This can be done online through our website, in person with a WWP employee, or over the phone. We may collect the additional information mentioned above through conversations with you. Though you are not required to provide this information, your ability to participate in a particular program or service may be impacted if we don’t have relevant information. For example, if you are interested in participating in one of our Physical Health and Wellness initiatives, we may ask you for your current fitness levels and fitness goals. If you participate in our Benefits Service program, we may ask for your prior benefits claims documents and other related information.
We may also be provided information about you from other groups who refer you to us to take advantage of our programs and services. They will typically notify you and seek your consent before providing us with such information. No matter how we receive your information, rest assured that we will use it in accordance with this policy.
How does WWP use the information we collect?
Generally, WWP uses this information to tailor our programs and services to fit your needs. We will use your eligibility documentation to ensure whether you are eligible to receive WWP’s program services.
We will use your contact information and other information that we collect for the following reasons:
- For internal recordkeeping, reporting, and data analysis.
- To communicate with you to obtain your input and provide information about our programs and services.
- To improve our programs and services.
- To customize our website according to your interests.
- To share information with third parties who help us deliver our programs and services.
- To share information with third parties who deliver their own programs and services to veterans and their caregivers.
Please note that, although WWP may share information with third parties, WWP does not share personally identifiable information with third parties without your prior consent.
How does WWP share my information?
WWP shares your personal and non-personal information only as discussed above. We will not share your information with a third party that does not provide services (or help us provide services) to our Alumni and Family Support members, nor for the purpose of adding you to a mailing list.
We will never sell or rent your personal information for profit.
WWP will not share your mobile phone number with a third party unless you specifically permit us to (or if we have to share it in order to comply with law or regulation).
This policy does not apply to any information that you provide to these third parties, and we encourage you to ask those third parties any questions you may have about their use of your data.
How does WWP secure my personal information?
We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees on how to treat your data securely. Additionally, when WWP shares your information with third parties (as mentioned above), WWP takes reasonable steps to ensure that the third party has sufficient safeguards in place to protect your information.
Will you use my information to contact me?
Yes. From time to time, a WWP employee will reach out to you to confirm your contact information and ensure that you are taking advantage of our programs and services. We will also send you regular information regarding programs and services available in your area.
How long does WWP store my information?
The period during which WWP stores your personal information varies, depending on the purpose for the processing of the information, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. In all other cases, we store your personal information until you request that your information be partially or completely deleted, as stated below.
How do I correct my information or have my information deleted?
Opt out:
If you receive communications from WWP and would like to stop receiving communications from us, please let us know by following the instructions included in the message. This may include following the link contained in an email address (for example, an “unsubscribe” link at the bottom of the email), or texting “STOP” after receiving an automated text message from us.
Alternatively, you can call our Resource Center at 888.997.2586.
Corrections/ updates:
You can request corrections to your personal information by calling our Resource Center at 888.997.2586, or by sending a detailed email to resourcecenter@woundedwarriorproject.org.
Deletion:
You can request personal information be deleted from WWP by calling our Resource Center at 888.997.2586, or sending a detailed email to resourcecenter@woundedwarriorproject.org.
Please note that we are required to verify your identity to process your request, and we reserve the right to confirm your state residency. We may require you to provide additional information in order to verify your identity. We reserve the right to deny your request if we cannot verify your identity. You may designate an authorized agent to submit your verified request by providing written permission and verifying your identity, or through proof of power of attorney.
We will provide a response to your request within 45 calendar days of receiving your request, or provide you a reason for any potential need for an extension period in writing.
Do you collect information about minors?
WWP does not knowingly collect, use, or disclose personal information about Alumni or Caregivers who are under 18 years of age.
What if I have questions about this FAQ?
We would be happy to hear from you. Please email us at wwplegal@woundedwarriorproject.org with any questions about this policy. You can also mail us a letter at Wounded Warrior Project, Attention: Legal, 4899 Belfort Road, Suite 300, Jacksonville, Florida 32256.
